COVID-19 (coronavirus) update

At Practice Plus Group Urgent Care Centre (UTC), Southampton the welfare of our patients, visitors and staff remains our number one priority. With this in mind, we are continuing to follow guidance from the UK government and public health agencies to ensure all of our hospitals and services remain safe for all.

We kindly ask that you remain at home if you experience any of the following COVID-19 symptoms:

• shivering, chills or a high temperature (you feel hot to touch on your chest or back)
• a new, continuous cough (coughing for more than an hour, or three or more coughing episodes in 24 hours)
• loss or change to your sense of taste or smell
• shortness of breath
• feel tired or exhausted
• have an aching body or a headache
• have a sore throat or a blocked or runny nose
• experiencing a loss of appetite or diarrhoea
• feel sick or being sick.

If you have any of the above symptoms and believe you may have coronavirus, please follow the latest government guidance on the NHS website.

If your symptoms deteriorate, you should access the NHS 111 online coronavirus service.

There will be NO testing or treatment available for COVID-19 at our Urgent Treatment Centre (UTC).

Important information

At the Practice Plus Group UTC, Southampton we have made alterations to our practices to ensure your safety and the safety of our staff. Whilst we continue to operate as normal, there are some changes that you might notice on your visit:

1. Please attend alone as only those that require treatment will be allowed to enter the department (unless you are accompanying a child, you’re a carer for an adult or supporting a person that lacks mental capacity).
2. You will be encouraged to use hand sanitisers when you arrive and when you leave the service.
3. Some staff may continue to wear personal protective equipment (PPE) such as face masks, aprons and gloves.

Face masks

From 1st November 2022 face masks will be re-introduced as mandatory for both patients and staff, in clinical areas.

At the Practice Plus Group Urgent Treatment Centre, Southampton we provide fast, convenient and expert care for any NHS patient with a minor injury or illness that is not life/limb threatening.

Our team of skilled UTC practitioners and GPs can offer treatment, advice and information for a range of minor injuries and illnesses. Our waiting times can be considerably less than emergency departments and if we are unable to help, we can refer or direct you to the most appropriate service.

Patients are treated in order of priority rather than order of attendance.

Call NHS 111 before visiting us to get an appointment at a specific time.

Call us on 0333 999 7613* or use our contact form.

*Please note that we are unable to provide clinical advice over the telephone. Calls may be recorded for quality and training purposes.