Practice Plus Group Urgent Treatment Centre, Southampton

COVID-19 (coronavirus) update

If you believe you have symptoms associated with COVID-19 – including a new continuous cough and a high temperature – you are advised to stay at home for 7 days. You should not try to book a GP appointment or attend your GP practice, unless your symptoms deteriorate and then you should access the NHS 111 online coronavirus service. There will be NO testing or treatment available for COVID-19 at the UTC.

At the Practice Plus Group Urgent Treatment Centre, Southampton we have made numerous alterations to our practices to ensure your safety and the safety of our staff. Whilst we continue to operate as normal, there are some changes that you might notice on your visit. You can find out more about these below.

1. Please attend alone as only those that require treatment will be allowed to enter the department (unless you are accompanying a child, you’re a carer for an adult or supporting a person that lacks mental capacity).
2. Screening for COVID-19 symptoms will be undertaken when you book in at reception. This includes having your temperature taken and being asked a set of screening questions to ensure that you are not at risk of having COVID-19.
3. You will be encouraged to use hand sanitisers when you arrive and when you leave the service.
4. All patients that are required to be seen that potentially have symptoms of COVID-19 will be seen immediately and taken to an isolation room within the unit.
5. Wearing of a face covering or surgical mask remains mandatory within healthcare and it is expected that every patient will wear one. This is to protect other patients, visitors and colleagues.
6. Please follow the social distancing signs that are on the floor to ensure you maintain a two metre distance whilst queuing to book in. Social distancing of two metres is still practiced at the UTC. Please continue to follow this whilst you are in the department and waiting areas.
7. If there is enough capacity within the department you will be asked to take a seat which are deliberately positioned two metres apart. If there is no capacity within the waiting area you will be asked to return to your car with a hand held buzzer until a practitioner is ready to see you.
8. All staff that consult with you and are less than two metres away from you will be wearing a surgical mask, apron and gloves.

At the Practice Plus Group Urgent Treatment Centre, Southampton we provide fast, convenient and expert care for any NHS patient with a minor injury or illness that is not life/limb threatening.

Our team of skilled UTC practitioners and GP’s can offer treatment, advice and information for a range of minor injuries and illnesses. Our waiting times can be considerably less than emergency departments and if we are unable to help, we can refer or direct you to the most appropriate service.

Patients are treated in order of priority rather than order of attendance.

Call NHS 111 before visiting us to get an appointment at a specific time.

Call us on 0333 999 7613* or use our contact form.

*Please note that we are unable to provide clinical advice over the telephone. Calls may be recorded for quality and training purposes.