Welcome to Practice Plus Group Urgent Treatment Centre, Southampton

COVID-19 (coronavirus) update

If you believe you have symptoms associated with COVID-19 – including a new continuous cough and a high temperature – you are advised to stay at home for 7 days. You should not try to book a GP appointment or attend your GP practice, unless your symptoms deteriorate and then you should access the NHS 111 online coronavirus service.

There will be NO testing or treatment available for COVID-19 at the UTC.

At the Practice Plus Group Urgent Treatment Centre, Southampton we have made numerous alterations to our practices to ensure your safety and the safety of our staff. Whilst at the UTC and while we to treat you, please adhere to the below social distancing guidelines:

1. Please attend alone as only those that require treatment will be allowed to enter the department (unless you are accompanying a child, you’re a carer for an adult or supporting a person that lacks mental capacity).
2. Screening at the entrance for signs and symptoms of COVID-19 has been introduced. This includes having your temperature taken and being asked a set of screening questions to ensure that you are not at risk of having COVID-19.
3. You will be encouraged to use hand sanitisers when you arrive and when you leave the service.
4. All patients that are required to be seen that potentially have symptoms of COVID-19 will be seen immediately and taken to an isolation room within the unit.
5. Please follow the social distancing signs that are on the floor to ensure you maintain a 2 metre distance whilst queuing to book in.
6. Please stand 2 metres away from the reception staff whilst you’re booking in.
7. If there is enough capacity within the department you will be asked to take a seat which are deliberately positioned 2 metres apart. If there is no capacity within the waiting area you will be asked to return to your car with a hand held buzzer until a practitioner is ready to see you.
8. All staff that consult with you and are less than two metres away from you will be wearing a surgical mask, apron and gloves.

At the Practice Plus Group Urgent Treatment Centre, Southampton we provide fast, convenient and expert care for any NHS patient with a minor injury or illness that is not life/limb threatening.

Our team of skilled UTC practitioners and GP’s can offer treatment, advice and information for a range of minor injuries and illnesses. Our waiting times can be considerably less than emergency departments and if we are unable to help, we can refer or direct you to the most appropriate service.

Patients are treated in order of priority rather than order of attendance.

Call NHS 111 before visiting us to get an appointment at a specific time.

Call us on 0333 999 7613* or use our contact form.

*Please note that we are unable to provide clinical advice over the telephone. Calls may be recorded for quality and training purposes.

Opening hours

Monday – Friday: 7.30am – 10pm

Weekends and bank holidays: 8am – 10pm

Last patient accepted at 9.30pm

The UTC is open to all NHS patients, no appointments required.

Telephone

0333 999 7613

Calls may be recorded for quality and training purposes.

Frequently asked questions

Am I able to get the medication I may need for my condition at Practice Plus Group Urgent Treatment Centre, Southampton?

Yes. Our Urgent Treatment Centre practitioners and GPs are able to prescribe the majority of medications you may need to treat your condition. You will then be able to take the prescription to any chemist as you would with prescriptions from your GP.

How can I give feedback and comments after my visit?

Pausing the NHS complaints process Due to the ongoing COVID-19 pandemic NHS England and NHS Improvement are supporting a system wide “pause” of the NHS complaints process. This will allow our services to concentrate their efforts on front-line duties and responsiveness to COVID-19. This means that:

You will still be able to raise concerns or make a complaint
We will continue to acknowledge your concerns and ensure any immediate issues of patient safety, practitioner performance or safeguarding are acted upon.

Thank you for your understanding at this critical time. We will endeavour to respond to your concerns in full as soon as we are able to. There are three ways in which you can provide feedback following your visit to the Urgent Treatment Centre. We encourage all of our patients to complete a short patient satisfaction survey during their visit, you can send a letter to the manager or send feedback via our Practice Plus Group website.

Can the Practice Plus Group Urgent Treatment Centre, Southampton provide me with a repeat prescription?

The Urgent Treatment Centre has the capability to undertake repeat prescriptions in certain circumstances. However, we are not a routine repeat prescription service, this remains your GP surgery’s responsibility.

I am already receiving treatment from my GP for my condition. Can I come to Practice Plus Group Urgent Treatment Centre, Southampton for a second opinion?

If you are already under the care of your GP for your condition, our team is unable to intervene in the care your GP is providing you. We will only see you if there has been a sudden change in your condition and we would assess you and get you back to see your GP as soon as possible.

How will you keep the details I share with you private?

Like all health organisations we are legally obliged to maintain your confidentiality at all times, adhering to the Data Protection Act. This means that any information you share with us is stored safely and only used for the purpose of providing treatment for you. Information will not be shared with anyone else apart from your GP or other health care professionals that are relevant to your care.

Is there free car parking at Practice Plus Group Urgent Treatment Centre, Southampton?

No. The car park is operated by Solent NHS Trust on behalf of the local NHS and operates a pay on departure system.

Can I have an X-ray at Practice Plus Group Urgent Treatment Centre, Southampton?

Yes. We have an in-house diagnostic X-ray department which provides X-ray services during the same opening hours of Practice Plus Group Urgent Treatment Centre, Southampton. X-rays are available for arm and leg injuries.

Can I been seen at the UTC if I have a head injury?

Yes. We are able to see patients with minor head injuries, however, if the patient has had a loss of consciousness they should attend the nearest emergency department or dial 9-9-9 for an ambulance immediately.

How long are the waiting times at Practice Plus Group Urgent Treatment Centre, Southampton?

The average waiting time at Practice Plus Group Urgent Treatment Centre, Southampton depends on the time of day, how many patients are waiting to be seen and the urgency of these patients. We aim for you to be seen within two hours but more often than not our patients are seen, assessed and discharged within one hour.

Can I see a doctor at the Urgent Treatment Centre?

Practice Plus Group Urgent Treatment Centre, Southampton will have a GP available between 10am – 2pm and 4pm – 8pm. If the Initial Assessment Practitioner deems it appropriate you will be allocated to the GP list.

What is the process to be seen at the Urgent Treatment Centre?

On arrival at Practice Plus Group Urgent Treatment Centre, Southampton you will be asked by our reception team for your details which will be added to the computer system. The initial assessment practitioner will wait for your details to appear on their list and will then (within approximately 15 minutes) call you through to take a brief description of the reason you are attending. They will ensure that you are attending for a condition that we can treat and that you are safe to wait. If your condition is not appropriate for the UTC you will be given the appropriate advice of where to attend. You will then be asked to take a seat in the waiting room to be called by the next UTC Practitioner for a full assessment and to take more details of your condition, enabling them to treat and/or advise you.

When can I visit Practice Plus Group Urgent Treatment Centre, Southampton?

Practice Plus Group Urgent Treatment Centre, Southampton is open from 8am - 8pm Monday to Sunday. Our last patient is accepted at 7.30pm.