Practice Plus Group Urgent Treatment Centre, Southampton
The current wait time at the UTC is: 1 Hour
Updated on 6 December 2022 at 9:25 am

Practice Plus Group Urgent Treatment Centre (UTC), Southampton

COVID-19 (coronavirus) update

At Practice Plus Group Urgent Care Centre (UTC), Southampton the welfare of our patients, visitors and staff remains our number one priority. With this in mind, we are continuing to follow guidance from the UK government and public health agencies to ensure all of our hospitals and services remain safe for all.

We kindly ask that you remain at home if you experience any of the following COVID-19 symptoms:

  • shivering, chills or a high temperature (you feel hot to touch on your chest or back)
  • a new, continuous cough (coughing for more than an hour, or three or more coughing episodes in 24 hours)
  • loss or change to your sense of taste or smell
  • shortness of breath
  • feel tired or exhausted
  • have an aching body or a headache
  • have a sore throat or a blocked or runny nose
  • experiencing a loss of appetite or diarrhoea
  • feel sick or being sick.

If you have any of the above symptoms and believe you may have coronavirus, please follow the latest government guidance on the NHS website.

If your symptoms deteriorate, you should access the NHS 111 online coronavirus service.

There will be NO testing or treatment available for COVID-19 at our Urgent Treatment Centre (UTC).

Important information

At the Practice Plus Group UTC, Southampton we have made alterations to our practices to ensure your safety and the safety of our staff. Whilst we continue to operate as normal, there are some changes that you might notice on your visit:

  1. Please attend alone as only those that require treatment will be allowed to enter the department (unless you are accompanying a child, you’re a carer for an adult or supporting a person that lacks mental capacity).
  2. You will be encouraged to use hand sanitisers when you arrive and when you leave the service.
  3. Some staff may continue to wear personal protective equipment (PPE) such as face masks, aprons and gloves.

Face masks

From 1st November 2022 face masks will be re-introduced as mandatory for both patients and staff, in clinical areas.

 


At the Practice Plus Group Urgent Treatment Centre, Southampton we provide fast, convenient and expert care for any NHS patient with a minor injury or illness that is not life/limb threatening.

Our team of skilled UTC practitioners and GPs can offer treatment, advice and information for a range of minor injuries and illnesses. Our waiting times can be considerably less than emergency departments and if we are unable to help, we can refer or direct you to the most appropriate service.

Patients are treated in order of priority rather than order of attendance.

Call NHS 111 before visiting us to get an appointment at a specific time.

Call us on 0333 999 7613* or use our contact form.

*Please note that we are unable to provide clinical advice over the telephone. Calls may be recorded for quality and training purposes.

Opening hours

Monday to Friday: 7.30am-10pm

X-ray opening hours: 10am-8pm

Weekends and bank holidays: 8am-10pm

Last patient accepted at 9.30pm

The UTC is open to all NHS patients, no appointments required.

Telephone

0333 999 7613

Calls may be recorded for quality and training purposes.

Where to find us

Royal South Hants Hospital
Level B, Brintons Terrace
Southampton
Hampshire
SO14 0YG

0333 999 7613

We are located at the Royal South Hants Hospital. The entrance can be found adjacent to car park F, to the left of the main entrance on level B.

Download our UTC map

Practice Plus Group Hospital, Southampton cannot help with enquiries about our Urgent Treatment Centre, Southampton. The UTC is based in a different part of the hospital and our main hospital cannot help with UTC enquiries. In the first instance please read our FAQs.

What we CAN see and treat

What we CAN see and treat

For adults and children, we are able to treat:

  • recent injuries ONLY
  • stitch and close wounds
  • dress minor wounds, cuts and grazes
  • broken bones to arms, lower leg and feet
  • sprains and strains

 

  • wound infections
  • minor burns
  • minor head injuries
  • minor eye injuries
  • non COVID-19 related illness.
What we CAN’T see and treat

What we CAN’T see and treat

  • anything COVID-19 related
  • chest pain
  • breathing difficulties
  • major injuries
  • severe stomach pains
  • severe allergic reactions
  • overdoses
  • alcohol related problems
  • conditions likely to require hospital admission
  • blood tests
  • dental problems
  • ear syringing
  • sexual health
  • long term conditions
  • medication reviews
  • contraception removal.

For these conditions you should either contact your GP or call NHS 111. In an emergency, attend your nearest A&E or dial 999.

Frequently asked questions

Frequently asked questions

Am I able to get the medication I may need for my condition at Practice Plus Group Urgent Treatment Centre, Southampton?

Yes. Our Urgent Treatment Centre practitioners and GPs are able to prescribe the majority of medications you may need to treat your condition. You will then be able to take the prescription to any chemist as you would with prescriptions from your GP.

How can I give feedback and comments after my visit?

There are three ways in which you can provide feedback following your visit to the Urgent Treatment Centre. We encourage all of our patients to complete a short patient satisfaction survey during their visit, you can send a letter to the manager or send feedback via our Practice Plus Group website.

Can the Practice Plus Group Urgent Treatment Centre, Southampton provide me with a repeat prescription?

Routine repeat prescriptions should be obtained through your GP surgery.

I am already receiving treatment from my GP for my condition. Can I come to Practice Plus Group Urgent Treatment Centre, Southampton for a second opinion?

If you are already under the care of your GP for your condition, our team is unable to intervene in the care your GP is providing you. We will only see you if there has been a sudden change in your condition and we would assess you and get you back to see your GP as soon as possible.

How will you keep the details I share with you private?

Like all health organisations we are legally obliged to maintain your confidentiality at all times, adhering to the Data Protection Act. This means that any information you share with us is stored safely and only used for the purpose of providing treatment for you. Information will not be shared with anyone else apart from your GP or other health care professionals that are relevant to your care.

Is there free car parking at Practice Plus Group Urgent Treatment Centre, Southampton?

No. The car park is operated by NHS Property Services and operates on a pay on departure system.

Can I have an X-ray at Practice Plus Group Urgent Treatment Centre, Southampton?

Yes. We have an in-house diagnostic X-ray department which provides X-ray services between 10am and 8pm. X-rays are available for arm and leg injuries.

Can I been seen at the UTC if I have a head injury?

Yes. We are able to see patients with minor head injuries, however, if the patient has had a loss of consciousness they should attend the nearest emergency department or dial 9-9-9 for an ambulance immediately.

How long are the waiting times at Practice Plus Group Urgent Treatment Centre, Southampton?

The average waiting time at the UTC will depend on the time of day, how many patients are waiting to be seen and the urgency of these patients.  We aim to see everyone within 4 hours, but more often than not patients are seen, assessed and discharged quicker.

Can I see a doctor at the Urgent Treatment Centre?

The UTC has a GP working 8 hours a day. Please note: when you have your initial assessment you will then see the most appropriate clinician for your full assessment.

What is the process to be seen at the Urgent Treatment Centre?

On arrival at Practice Plus Group Urgent Treatment Centre, Southampton you will be asked by our reception team for your details which will be added to the computer system. The initial assessment practitioner will wait for your details to appear on their list and will then (within approximately 15 minutes) call you through to take a brief description of the reason you are attending. They will ensure that you are attending for a condition that we can treat and that you are safe to wait. If your condition is not appropriate for the UTC you will be given the appropriate advice of where to attend. You will then be asked to take a seat in the waiting room to be called by the next UTC Practitioner for a full assessment and to take more details of your condition, enabling them to treat and/or advise you.

When can I visit Practice Plus Group Urgent Treatment Centre, Southampton?

Practice Plus Group Urgent Treatment Centre, Southampton is open from 7.30am to 10pm Monday to Friday and 8am to 10pm on weekends and bank holidays. Our last patient is accepted at 9.30pm.

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